| The motivesb.exe is the Motive Smart Bridge | | | | so you can either disable it so the program doesn't |
| program, part of the Motive Broadband Manager | | | | run at startup or delete the code entirely. |
| software suite used by internet service providers | | | | Disable Startup |
| (ISPs) to help diagnose subscriber problems. Created | | | | Disabling a program at startup doesn't remove it |
| by Motive Communications, now a subsidiary of | | | | from your computer, it just tells Windows not to run |
| Alcatel-Lucent, the software was first deployed by | | | | the program automatically when you log on. This |
| Verizon Online in 2002 and has since been used by | | | | method has the advantage that if you need to run |
| several other ISPs around the world. | | | | the program again later, you can do it manually. |
| The suite was designed to help ISP subscribers | | | | To disable motiveSB:o Click the Start menu and then |
| self-diagnose connection problems, handle software | | | | Run, then type "msconfig" (without the quotes), and |
| registration, and handle billing issues. It is accessed | | | | press Enter. For Vista and Windows 7 type |
| through an online support icon in the Windows | | | | "msconfig" into the program search box.o Select the |
| system tray. | | | | Startup tab.o Find the motiveSB in the list.o Uncheck |
| DLL Conflict | | | | the checkbox and click the OK button.o Restart your |
| The motiveSB program gained notoriety with the | | | | computer. |
| release of Microsoft's IE7 web browser. After | | | | Remove Code |
| installing IE7, running motivesb.exe would generate an | | | | If you are never going to use the code again, |
| error like: | | | | another solution is to remove the code entirely. The |
| "MotiveSB.EXE Entry point not found. | | | | preferred method is to use the Windows control |
| getprocessimagefilenameW could not be located in | | | | panel to remove the software, but if that doesn't |
| the dynamic link library PSAPI.dll." | | | | work, you can remove it by hand.o Find the folder |
| PSAPI.dll is a code library distributed by Microsoft. | | | | containing the code. It is probably in a folder named |
| The routines in PSAPI.dll are used for monitoring | | | | "C:\Program Files\YOURISP\Support\SmartBridge", |
| computer processes. The library is a part of | | | | where YOURISP is the name of your particular ISP.o |
| Windows and can be used by any program. PSAPI.dll | | | | Delete the SmartBridge folder. |
| was updated as a part of IE7 and became | | | | After you remove motiveSB.exe by hand, you should |
| incompatible with motiveSB.exe. | | | | use a registry cleaner to get rid of the abandoned |
| The Motive Broadband Manager suite is not required, | | | | reg entries and avoid registry bloat. |